I recently upgraded my phone from the iphone5 to the iphone6s. I wanted to trade in my old phone because Verizon was giving out a deal for $200 for the iphone5 if I upgraded. After I upgraded to the new phone, the person who I talked to said that I had to wait for a promo-code to trade in my old phone and that it should take about 3-5 days via my email account. It has been 3 weeks now and I have STILL not seen any email that indicates there is a promo-code. I have called Verizon twice each at the end of the week about this and every time they would first apologize and then tell me that I should be getting the code 'this coming week.' One of them also said they would call me at the end of the week if I didn't get the code and she would give it to me then. That week ended and no phone call came in. The last person that I talked to, I have to admit was very nice and helpful but still told me that the new code should be arriving shortly. Now when I appraise my old phone it says that they would only give me $81. I do not understand why Verizon can't just give me the code when I call instead of waiting for it to come in via email. I only have one email account tied with Verizon unless they have some other email account that I have no idea about.
I will not be calling for the fourth time just to get lied again and be told that the new code will be coming in soon. Hopefully someone from the Verizon admin can get in touch with me to resolve this debacle. This will probably be the last time I buy a new phone from Verizon and honestly, after I pay off this new phone, I will probably consider switching carriers.
