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suspension of devices

PIL0325

I am trying to suspend my devices for other reason via app. on my cell phone. There must be selections-with billing and without billing on the billing option, however there is only one option of continue billing. the process does not go further unless I select continue billing option.

Accepted answers

tikibar1

There is no longer a "without billing' option when suspending a line for 'other', you either suspend with billing or suspend with reduced rate billing, i.e., from Suspend Service FAQs | Verizon Wireless

You have two billing options when you suspend service and choose the "Other" reason:

When you select "Other" as your reason, you have two options for how you will be billed while your device is suspended.

With billing - You'll be billed for all services and features during the suspension period. However, your contract and upgrade eligibility dates won't be impacted.
Reduced rate billing - You can suspend at a reduced rate of $10/mo for up to 90 days during a rolling 12 month period. Monthly device payments will continue under your device payment agreement. If you choose this option, your contract and upgrade eligibility dates will be extended for however long your line is suspended.

All comments

pherson

Then call customer service.

tikibar1

With billing - You'll be billed for all services and features during the suspension period. However, your contract and upgrade eligibility dates won't be impacted.
Reduced rate billing - You can suspend at a reduced rate of $10/mo for up to 90 days during a rolling 12 month period. Monthly device payments will continue under your device payment agreement. If you choose this option, your contract and upgrade eligibility dates will be extended for however long your line is suspended.

Weth

Did you already suspend without billing in the past 12 months? You only get 1 per year.

pherson

Good to know, thanks. That was a smart move.

tikibar1

And the one-per-year without billing suspension only applies if the suspension is because the phone was lost/stolen.

Weth

Not anymore:

If I suspend my service for the "Other" reason, how long is the suspension period?

When you select "Other" as your reason for suspending your service, the suspension can last up to 180 days. Please note, any previous time you used in the last rolling 12 months will be deducted from your eligible time. In a 12 month rolling year you are only eligible for 90 days at a reduced rate and the remaining 90 days you will be billed your full monthly amount. Your billing status will be automatically updated based on how much suspend time you have available.

Suspend Service FAQs | Verizon Wireless

Only one 90 day period with reduced rate billing, and then after that it is suspended with full billing up to maximum 180 days. It even indicates that in the copy and paste you did above.

PIL0325

I am trying this procedure on my cell's app("my verizon"). When I choose for "other reason", there should be two option_keep billing and reduced billing. However, there is only one option of "keep billing" What do I do?

tikibar1

I was basing my comment off this earlier in the FAQ:

Because every situation is different, we offer 3 options for how you'll be billed for voice, data and feature subscriptions while your device is suspended. You can choose to suspend, at a reduced rate, or continue to be billed as normal. If your device is lost or stolen you may also be eligible to suspend without billing

Weth

First answer the question if you already used suspension without billing (or reduced billing) for 90 days in the last year. If so, then you do not get that option until 365 days have gone by.

If you haven't used suspension with reduced billing in the last year, then you will need to call customer service.

tikibar1

I'd do as pherson suggested earlier and contact Customer Service (*611 from your cell phone or 800-922-0204).

PIL0325

I undersatnd there are two option of billing service, keep billing and reduced billing. However, there is only one option(keep billing) is shown on the app. ("my verizon") of my cell. I cannot proceed on line(computer) due to continuous error (I cannot select for "other reasons" for suspension.)

pherson

I could have sworn that "call customer service" was mentioned more than once. Is there a particular reason why you won't call? No one in this peer to peer forum can help you beyond that.

Weth

pherson (to PIL0325) 3 hours ago

Then call customer service.

Weth (to PIL0325) 2 hours ago

... then you will need to call customer service.

tikibar1 (to PIL0325) 2 hours ago

I'd do as pherson suggested earlier and contact Customer Service (*611 from your cell phone or 800-922-0204).

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