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terrible signal

icharisofcc
Newbie
‎07-20-2020 01:38 PM

We are getting terrible signal in our neighborhood in Durham 27713 by hills of southpoint. how can we get someone at verizon to look into helping

2 people had this problem.
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vzw_customer_support
Customer Service Rep
‎07-22-2020 01:47 PM

One of our main goals is to provide you with reliable service. Please tell us, are you having issues indoors or outdoors? Did you notice changes such as new construction or remodeling around the area?

 

 

MariaV_VZW

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icharisofcc
Newbie
In response to vzw_customer_support
‎07-28-2020 10:54 AM

thanks for the response.

 

The bad signal is across the entire neighborhood outside.

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vzw_customer_support
Customer Service Rep
In response to icharisofcc
‎07-30-2020 11:05 AM

Sure thing, glad to help! When did this become an issue? What is happening specifically when it comes to calls, texts, and data use off of Wi-Fi? Any specific error messages? ChrisM_VZW

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icharisofcc
Newbie
In response to vzw_customer_support
‎08-02-2020 03:22 PM

it’s been happening for a while.   just finally tired of it.. dropped calls, loss of internet connectivity.. 

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vzw_customer_support
Customer Service Rep
In response to icharisofcc
‎08-04-2020 03:27 PM

I am sorry to hear about the issues you are having with your signal, icharisofc. Let me get some more details and help you out. What is your city and zip code? Are you indoors or outdoors when you experience these issues? Please share more information so I can narrow down what is going on and assist you further. 

 

Thanks,

EdwinW 

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