At the beginning of this story I was already a Verizion prepaid customer with a Moto G (3G). I wanted to upgrade to a prepaid iPhone 5s that was for sale on Verizon's website (and keep my same phone # of course). When I went through the checkout process it forced me to either (a) enter a number from another carrier to be ported, or (b) select a brand new phone number. Neither of these was what I wanted so I contacted sales support, they told me to just choose the option to have a new number assigned, then it could be changed to my current number during activation.
That turned out to be bad advice I think. When the phone arrived I took it to the Verizon store to get activated and it took the guy about 45 minutes. He said the problem was that it already had a number assigned to it and that made it more difficult to add my current phone number. He did eventually figure it out though.
The reason I ask is that I have another line with the same setup (Moto G) that I might want to upgrade to an iPhone 5s. What should I do different this time to make the process smoother? I asked the guy at the Verizon store and he wasn't sure. Unfortunately they don't stock this phone at my local store so I can't buy it there.
Thanks for any suggestions.
