Child Item

Site Totals

61487 Questions Answered 271 Categories

Confusion Regarding Travel Pass and Internat'l Monthly Plan

I recently traveled to Spain (and only Spain). As I have on past trips, I set up my phone to use the $40 monthly plan that includes 100 mins talk, 100 text and 100 mb data. When I arrived, I received a text saying that Travel Pass had been activated. No realizing what happened, I continued to use my phone for 6 days. Upon returning home, I see I have been charged $40 for the monthly plan AND and additional $60 for using Travel Pass for 6 days for a total of $100.

So, I now am paying twice for using the same thing. What did I miss and why was this not explained to me when I signed up online to use the Monthly international plan. I am furious!

Comments

Verizon_Support

Jamonduo, I do understand purchasing the monthly pricing plan and being charged for the travel pass and monthly pricing plan can be frustrating. I certainly want to ensure this billing concern is resolved for you. I would need to take a further look into your account. I have sent you a direct message to gain full access to your account. Please be on the lookout.

ChakiaH_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Child Item