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Created a new username and bought a new prepaid phone. Being told I'm not the account owner.

Same here. Wanted to try Verizon service to see how it measures up. Coverage is great, but if I can't upgrade my phone or plan because I am not the Owner, then something is definitely wrong. Since the Account Owner is the one paying the bill, I guess I will wait and find out who that is. I thought it was me!

>> Branched from an earlier discussion <<

Comments

unknown

The original poster was talking about pre-paid service. Is that what you're referring to?

>> Edited for consistency <<

Edited by: Verizon Moderator

iamsignedin

The first two words of my post= SAME HERE. This means I, too, "created a new username and bought a new prepaid phone. Being told I'm not the account owner."

unknown

Pre-paid customers do not have Owner status.

Only post paid customers have it.

I believe its because you don't have the same access as post paid customers on the web portal.

Good Luck

iamsignedin

Since Owner status is required to upgrade devices and service plans, I

guess that means I can't upgrade. If I can't upgrade I guess I won't be

using Verizon.

Just another way that Verizon is losing customers.

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