Ellipsis Jetpack

we just bought this jet pack about 3 months ago. We have always used about 150 GB regularly no problem. Our data just rolled over a couple days ago and now all of a sudden it's fuzzy and it keeps buffering when I connect to Netfli. Feel My very frustrates.

Accepted answers

Ann154

Jetpacks is a hotspot device and is limited to 10 GB of LTE high speed hotspot data before you are slowed down to 3G speeds for the remainder of the billing cycle.

All comments

Ann154

Which plan do you have?

Camerkim

We have the unlimited plan. We only have our Xbox one connected to it.

Sent from my iPhone

Ann154

Jetpacks is a hotspot device and is limited to 10 GB of LTE high speed hotspot data before you are slowed down to 3G speeds for the remainder of the billing cycle.

Camerkim

I understand that. But we always use an average of 130-150 GB and it doesn't normally slow down that much if at all. Didn't know why all of a sudden it's slow this time around.

Sent from my iPhone

harleyman22

You've been Verizonized!!! Welcome to the club.

TERHEM86

You can facilitate a return of the jetpack by filing a complaint with the FCC online. Verizon Executive Relations will email you back. I returned mine after the return period, got a month of credit for the month they screwed me out of and a waiver of the early termination fee. Good luck in whatever you choose to do, if anything at all. If you take the time to file with the FCC, it will help all of us though.

harleyman22

The "fine print" said 3G speed after 10 gb. Dig into the fine print all you want and it isn't going to tell you that 3G to Verizon is .2 mbps..

Verizon_Support

TERHEM86,

We are certainly happy to see that you were able to get everything resolved with your Jetpack. Please let us know if you ever need anything in the future. We are always happy to help you right here.

NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!