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FREE Phones for NEW customers, but not for long term customers.

Hello, Community.

Hoping to get some thoughts on the following. I have been with Verizon for 18 years. In that time, we have only upgraded our phones four times. (Learning that this may not be what Verizon would like for us to do. Other than loyally paying my bill each month for 18 years, I don't seem to be a "revenue producer" for them since I am not always buying new phones.) I am wondering why "NEW" Verizon customers are able to get FREE phones, but I am not.

So, if I cancel my Verizon service and then sign back up, will I be able to get "FREE" phones for my new lines? We have five lines. I have contacted Verizon sales, customer service, and was even transferred to technical support at one point (still don't know why). Hours on the phone trying to see why I can't get some free upgrades, but just get the run around. I am not trying to get new models of phones. I am perfectly fine getting older models that are listed as "FREE" on the Verizon web site. I understand that those "FREE" listing are kind of a bait and switch; "Get this free, IF you do this, this, and this!" But why not make those available to loyal customers who are eligible for an upgrade.

Just doesn't seem to make sense why a new customer has more options than someone who has been a loyal customer for 18 years.

Other than losing our numbers, what are some of the other issues I might run into?

Any thoughts will be greatly appreciated.

(Although if I cancel, maybe I should just call it good with Verizon and give T-Mobile or AT&T a chance. They are offering even newer models than I want from Verizon; for FREE.)

Comments

Verizon_Support

Hi talonxcross! Our goal is to provide you the best experience. Please send me a PM and allow me the opportunity to assist you as you deserve.

>Salma

talonxcross

PM was sent to Verizon Customer Service as requested.

talonxcross

UPDATE -

Please note: BEWARE - Verizon Customer Service will reply to your post. They will ask you to contact them . It is like starting all over except you will be chatting with someone who actually told me - "As a messaging team, we do address up to 4 customers at once per rep when reaching out to us here. " This resulted in a long chat and nothing was accomplished.

Verizon_Support

As to with every great deal Verizon has for new, and existing customers. It does depend on the promotion that is used, and what you have to do to qualify for the promotion. *Rhonda

[Deleted User]

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