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I want to block ALL data services on my LG Revere prepaid phone...is it possible?

I recently upgraded to an LG Revere. This is a prepaid phone where I pay 0.15/minute as an old Alltel customer. I just looked at my account usage and found that my balance is dwindling QUICKLY due to data sessions. I don't use any internet or web services at all. I rarely text and honestly my phone is OFF most of the time because I live in the country and it truly doesn't work well out here.

Can I block all data services and just have a pay by the minute situation on this phone?

Thanks!!!

Comments

Creosote

I just registered for the forums so I could try to find an answer to this precise same question, with an LG Revere and a grandfathered Alltel account.

Various discussions that turn up via Google say that it's possible to have a "data block" added to one's account. However, there doesn't seem to be any way to do this via the online or voice support menus, and I have not yet figured out how to get through to an actual customer support rep on the phone.

I did manage to reduce the data charges from $0.75/day to $0.15/day by doing a factory reset (Settings & Tools / Phone Settings / Security / Restore Phone), which got rid of the Backup Assistant program. But the phone still seems to be making a network data connection every time it is turned on daily, even though I'm not using any services.

15 cents a day isn't a lot, but it's the principle of the thing.

DogwoodSprings

Hi Creosote...Thanks for your response. I had also sent Verizon an email about this issue but when Monday came, I just couldn't leave it alone so I started calling ... again. When I couldn't get to a real person I called the local Verizon office and told them my problem. They claimed they couldn't do anything over the phone but if I came it they could fix it. Since my local office is 35 miles away I opted to be transferred to customer service. Before she transferred me I got the 800 number to call in case I got stuck in the "round and round we go" in robo-land which is exactly what happened. By the way, the number is 800-922-0204. I can't remember how I got to a real person but it is possible so don't give up. If you try hitting zero, they will hang up on you. I asked to have all data services blocked on my phone because of the ongoing charges and the fact that I was supposed to be grandfathered in from an Alltel plan. The gal claimed it could be done and did it! Now, it has only been one day but there has not been a "data session" charge on my account so far today. Not only that, but I just turned my phone on (we don't use our much, hence the reason we have prepaid) and lo and behold they credited my account by $6.75! Wow, I didn't even ask for that! Yippee! Don't give up, you shouldn't have to pay even 15 cents a day in my opinion. Good Luck!

DogwoodSprings

Hold the phone! I just saw that I was charged for a "data session" yesterday. Calling again today...

Creosote

Insane. I did finally get a reply to the email I sent customer support suggesting some hoops I could jump through to get data blocking to happen, but I'm close to the point of giving up. It's basically a $4.50/month added "tax" on the account as it stands, but on the other hand the per-voice-minute and per-message cost of the old Alltel plan is 10 cents less, so I'm probably still ahead of what I'd be paying as a brand-new Verizon prepaid customer.

DogwoodSprings

I was out of town for 3 days over the Memorial Day weekend. I had my phone with me and it was ON the whole time. I usually leave it off when at home since it doesn't really work very well at my house anyway and it's a prepaid and I have a land line for all calls. It's now Friday (June 1), a week since my last call to Verizon to get this mess straightened out and I have NOT had a "data session" charged to my phone May 25th. Hmmmm, could it have something to do with leaving my phone on? Beats me but I'm going to leave it on and see. I can charge this phone for less than $0.15-$1.00/day. Time will tell.

DogwoodSprings

Today is 6.6.12, and I have NOT been charged for any "data sessions" since 5.25.12. I'm leaving my phone on all the time and will do so for another week or two, checking occasionally for charges. I plan turn it off at that time to see if there are any charges for data sessions and if they appear again, then I'll just keep my phone on all the time. Looks like it CAN BE DONE!!!!!

shocking

Not sure if you are still following Dogwood Springs, just curious to know how your data sessions were behaving, it sounds like you may have fixed the issue by leaving your phone powered on. Have you had any more data sessions?

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