Is There A Charge To Unlock A Moto g4?

Is there a charge to unlock a moto g4 after 1 year of service or $75 in payments have been made, according to the Verizon unlocking policy?

Accepted answers

Verizon_Support

ginamaria,

Having all the information you need regarding your phone is a must. The Prepaid Phone-in-the-Box will be unlocked free of charge once the minimum prepaid term or service payment has been completed. To do this, you must contact Prepaid Customer Service at 888-294-6804.

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All comments

Weth

Verizon phones are not locked.

ginamaria

I have a prepaid phone-in-the-box, and on the back of the box it says the phone can only be used as prepaid for 1 year or until I have paid $75 for service..went to the link on the box and this is what it said....

We do not lock our 4G devices, other than our 4G Phone-in-the-Box Prepaid phones. In order to partially offset the subsidy we provide to make our 4G Phone-in-the-Box Prepaid phones more affordable to service customers, our 4G Phone-in-a-Box phones may only be used with Verizon Prepaid service for 1 year from original activation date or until payments in the amount specified on the back of the Phone-in-a-Box package are added to the Prepaid account.
Once either of these criteria is satisfied, you can contact us at *611 from your Verizon Wireless Prepaid phone, or (888) 294-6804, and we will provide you with programming instructions so you can unlock your phone. If the user guide for your phone does not provide instructions to access the programming menu, we can help you with that as well.

Ann154

Call the prepaid customer service number at 1.888.294.6804 to ask them. Most of the community members here only have postpaid accounts or phones that purchased elsewhere. Even the VZW reps that roam this community won't know the answer as they can only assist with postpaid account questions.

Weth

Prepaid is different animal, and support much more difficult to come buy.

Verizon_Support

ginamaria,