I am a prepaid customer with an iPhone 8 Plus. I have been having problems with people trying to call me but my phone never rings. It’s happened with more than one person so I’m not sure what’s happening. Can anyone help me?
We know the importance of making sure all of your services work. We'd never want for you to miss any calls. When did you first notice this occur? Do you see this occurring in a specific location (home, work, etc) or in multiple areas? Have you noticed any issues making any calls?
ChristineK_VZW
Do you happen to have it on "Do Not Disturb" by mistake?
I haven't gooten any calls through but I can call out and text in and out. The calls go to my old phone on straight talk even though everything else transfered. The old phone is broke it rings but i can't answer it
I already checked it
i don't
Calls REJECTED, go to voicemail and log as www.newszap.com. Outgoing call to son, multiple consecutive attempts NOT going through. Text to same NOT going through. Issues following most recent update.
We want to make sure you are able to contact your son without any issues, DaneDreams. Let's take a look at what is happening. Does this happen with everyone or just your son only? I know you mentioned that this started after a recent update. Just to clarify, are you referring to an app update or software update? What happens when you try to send a text to your son?
MarshallP_VZW
This is absolutely ridiculous. My phone has been doing this off and on for months. It started back tonight. I am getting really frustrated with Verizon to the point that I'm close to switching carriers. Tech support constantly tells me it is fixed. It's not the phone. It's Verizon and that's obvious to just how many people have posted on here having the same issue.
My phone is displaying No Service since yesterday
I heard your SOS call and we want to resolve this service issue for you, VaNarioY. We need to get more information to explore troubleshooting options. What is your phone model?
Is there any physical or water damage to your phone (https://www.verizon.com/support/knowledge-base-141830/)?
Do you notice improvement if you power your phone off for 1 full minute and power it on? This resets the connection to the network and may resolve the issue.
AntonioC_VZW
