Pre-paid iPad password reset issues

[collisionbend]

So when I try to manage my pre-paid iPad data account, it prompts me to sign in. I use the correct login credentials, but VZW tells me I'm wrong. So I try a password reset by email - but the field in the email where the password is supposed to be is blank. I can't manage my account, and have 0 data because my credit card has changed. The constant nag screens are frustrating. How do I fix it?

When you create a support system, you need to test it to make sure that it works.

Message was edited by: William. Added question.

[vzw_customer_support · Accepted solution]

Thanks for checking in with us on this, collisionbend.

We know it's important to manage your prepaid account. For account related prepaid questions, please reach out to our prepaid experts at 888-294-6804 for assistance.

EricW_VZW

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