I have a basic prepaid phone with the $35 monthly plan (500 minutes & unlimited txts/pic txts). I renewed the plan 8 days ago (1-6-14). Yet today I go to make a call and it says I don't have enough money to make a call. I can't even send/receive a txt. I looked on the website to see that it's been charging me per call and txt!! UGH! Since this is my only phone and it won't let me make any calls, I can't call customer service and can't wait 48 hours for someone to email me back. I need help ASAP. What happened to the live chat??
