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Prepaid refill card

Accidentally bought a prepaid refill card thinking it was a gift card. It has $100 on it and I was hoping I could at least use it towards my bill but I don’t have a prepaid account, Verizon is telling me there is nothing they can do and I should try selling it. Has anyone else run into this issue? If so what did you end up doing? I’m very frustrated Verizon can’t help with this issue, even if it was error on my part, you’d think they could somehow make it possible for me to apply it to my postpaid account.

Comments

Verizon_Support

If the PIN scratch-off has not been removed, it can be returned for a refund. Although, if it has, it can not be returned for a refund. Refill cards can only be used to refill Prepaid accounts. CassieG_VZW

orangekittycat1

I had the same thing happen. My daughter is on my account and pays me $50 a month for her line. She grabbed the card at Target and gave it to me. I had tucked it away and went to pay my bill and found out the same thing.

I don't have the receipt, I've had the card for a couple months.

They told me to sell it too!

In any of those racks full of gift cards you see at grocery stores and target, I would easily have grabbed this card thinking it was a gift card as well. It looks like a Verizon $50.00 gift card. If you want to look really close at the size 4 font that says refill, you might catch the error.

I'm thinking this must fall under a bait and switch type thing - or along those lines. I'm going to look into it. This is the kind of stuff that I think people do class action lawsuits. Pain in the butt, but I'd probably get that $50.00 she paid.

baxterfamily789

You should not tell people they can return it because you can not. Even if it has not been scratched off. You can NOT return it!

sintamcgee

I had the same issue and they did not allow me to return the card. Has verizon came up with a way for us to be able to use these funds?

Future2

I have the same issue today and I came here looking for results. It’s crazy to me because now I’m seeing people with this same problem from 6 years ago and still no solution from Verizon

Verizon_Support

Hello, Future2! Are you able to send a private note, so we can further assist?

*Alexis

chelley1201

I have this same issue only it's $400. There has to be a way for Verizon to honor this. These word refill on these cards is so small you don't see it. I'm now late on my bill because I don't have the extra $400 to pay it. Something needs to be done about this.

tstills

I have the same problem with $300 and I have no clue what to do. I was running late and just grabbed the first Verizon "gift card" I saw. Verizon needs to help us or else I'm taking my business somewhere else this is ridiculous there should be a quick fix but every time I call and ask for help on this problem nobody seems to be able to help. I have no clue why either cause the money is there on the card its not like it isn't.

Jesssssuuussss

Hello Alexis I am having the same issue with $120 dollars, can you please help

Mjcarolina

I got mine from Target as well, online. I tried to send it back immediately and they would not take it. $145 worth

Mjcarolina

This is definitely a ridiculous on going problem for a company this large.

Mjcarolina

I'm having the same problem. My bill is late and have cards Verizon doesn't want to redeem for credit or something. It's crazy that they have not one work around for this issue after so many years. As many fees as Verizon charges something like this should have resolution by now if they cared. Very frustrating.

Angela0322012344

I also have the same issue.

Verizon_Support

Hi! Thank you for reaching Verizon! If you need assistance, please feel free to send PM, we're here for you 24/7!

>Ulises

SCLOVER44

I unfortunately have the same issue: I bought mine online at target not knowing it’s for prepaid accounts only. My account is a postpaid account so it’s completely useless. I am not happy

mrsklc

Hello, Just wondering if anyone has gotten any fix for this issue? I'm so frustrated. Thanks!

Verizon_Support

Never like to see anyone frustrated, and sorry you've been having some trouble. We can definitely assist and find the best resolution for your issue. Could you do me a favor and expand on what kind of Prepaid issue you're experincing?

-John

Osmar

Same thing is happening to me idk what to do and Verizon says there’s nothing I can do and I don’t even have a mobile line with verizon

ac1970

Does anyone know if this situation has been resolved? Completely ridiculous. My wife came home with $480 in prepaid cards instead of gift cards. She doesn't know the difference and they are sold in the gift card rack at all stores. This is clearly some deceptive advertising by Verizon and Verizon either needs to refund customers for this mistake or allow customers to use the prepaid cards to apply to their Verizon bills.

Verizon_Support

ac1970, we're truly sorry to hear that your wife accidentally purchased Verizon prepaid cards instead of Verizon gift cards. Where were the gift cards purchased? Have you attempted to return to the place of purchase to determine card return/refund eligibility?

~Izzy

ac1970

I purchased the prepaid cards from Staples and their store policy is that no one may return gift cards or prepaid cards. Verizon should allow customers to apply the balance of prepaid cards to their regular accounts OR make the prepaid cards noticeably different.

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