I am in Portugal and I am not able to make a phone call to the U.S. even though all my Travel Pass settings are in order. It seems I have gone around in circles trying to contact Verizon - I did manage to send a text to them on a land line number which I was advised to call (how am I supposed to call it when I can't call?), for which they charged me $10 on that day, but I never got any response. This is the first time I've ever really needed to use Travel Pass, and at this point I am severely disappointed in it. Can anyone advise me how to resolve this problem?
