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Unlock prepaid phone

i have a Moto G Play prepaid phone I have had for a year. I would like to move to a different carrier. I have tried calling several Verizon phone numbers and I cant get past the prompts to talk to someone to help with this. I even called the Verizon Store where I bought the phone and they told me to call the 800 number and hit 0 to get to a live person. That did not work. I am frustrated that I cant talk to someone To help me.

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Verizon_Support

Trigunlvr, we are so sad to hear that you want to leave us. We can help review your phone with you. Since we do not lock our 4G LTE Prepaid Devices, there is no code needed to program them with another carrier.

Since the phone is manufactured for our network, it can only activate using our SIM cards. So you would need to contact your new provider and have them pre-activate their SIM in a similar phone to yours before installing it into your phone.

StevenG_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

Tngunlvr We are sad to learn you are thinking of leaving. What has you feeling this way? What questions do you have?

DeloresK_VZW

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