Tried to sign up for ITP on net and entered phone# and device, but Verizon says my number is not associated with that device (iPhone 7 +) , even though I bought it at a Verizon store.
MICDAL32, thank you for bringing this to our attention. I apologize you are experiencing this issue with your device, and I can certainly assist you with looking into this further. Just to clarify, do you have active service with Verizon Wireless? What website are you using to sign up for an international travel plan? Where are you currently located?
GersonG_VZW
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If my response answered your question please click the _Correct Answer_button under my response. This ensures others can benefit from our conversation. Thank in advance for your help with this!!
Yes, I have an active wireless plan with Verizon. This is the website I tried to sign up for international plan:
International Travel Plan | Verizon Wireless
MICDAL32, I know the importance of signing up for an international plan on your terms. Thank you for providing the link. When you were on the website, were you logged in to your My Verizon account? Have you had success signing up for an international plan online in the past? Have you tried clearing the cookies and browser history, then trying again?
La'SindaT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
