I tried to sign up for a prepaid account, the first time the window popped up saying "Congratulations, your number is available to be moved to Verizon Wireless." I continued on with the transaction and about 2 steps later, a window popped up saying an error occurred and that the system was unable to complete the transaction, try again later. When I tried again later, I was told that I couldn't transfer my number and would have to choose a new one. I did so, and 2-3 steps later, got another error window saying the transaction couldn't be completed. All attempts since have failed after entering the device serial number and SIM ID number. I tried calling the Consumer Sales 800 number and was immediately switched to the Verizon payment center which asked for a Verizon 10-digit phone number I don't yet have. What the hell? Doesn't Verizon want new customers?