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activating my iphone for first time

I bought a prepaid sim card from best buy today and tried to activate my device online it said the service is out and call a number (888) 294-6804.
i called a number first the options is confusing then asked for my phone number which i dont have cause its not activated yet and thats whole reason i called after long time wait it said go online or dial *22898.

when i dialed it said this number is not allowed.in addition to that I also called (800) 922-0204 as it is suggested by iphone to call and activate the phone.

Any suggestion how I can activate my device and choose my plan.

Device is Iphone 5s and when i enter the id number online on verizon it says it can be activated and when i choose area code it just goes out of services.

Comments

pherson

Prepay is tricky. Is it a verizon prepay card?

hsa77

No its actually verizon prepaid sim card , best buy person said i need to activate phone and choose a plan. like when i put the sim card in device verizon name shows with 0 anthena and message come i need to activate iphone and gives me a number to call and rest of the story is written already

pherson

Well the *22899 isn't going to work since it's a 4g device. I would try to call prepay again but they may be closed now, call from a different phone. First try to remove then readd the sim.

hsa77

I did re ad and remove. turned off phone and turned on. I called the prepaid so many times they direct me to the *22898 and online. Literally their message says If you bought sim card from walmart, target, best buy or any other retailer please go online or call *22898 to activate.

Verizon_Support

I understand the importance of ensuring you are able to activate your phone successfully hsa77. I regret to inform, we do not have access to Pre-Pay accounts. However, we want to ensure your phone is activated successfully. For further assistance, please contact our Pre-Paid Customer Service Team at 888-294-6804.

Thank You,
MichelleS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

hsa77

It would be great assistance if you help me with phone options. Cause it asks for phone number that i dont have whole purpose of me being there is that and then it says dail *22898 or go online. Which neither works.

Verizon_Support

Sorry to learn of the trouble you're having getting your prepaid device activated hsa77. I can definitely provide you with some additional options of getting this achieved. You can activate a device you already have via this link: http://vz.to/1MwCFPm or you can click on the live Chat Now button to reach a prepaid representative here: http://vz.to/1Io83wt The Chat Now option will appear at the top right of the screen just after the page fully loads.

EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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