ok, first off, I have had nothing but problems, been on the phone with verizon for several hours over several phone calls. First, I converted me and my daughter's prepaid separate accounts to a prepaid family plan. her phone deactivated on the day the new plan started, it took 2 hours on the phone with customer service for them to fix this issue. Now a month latter, I have 35.00 in my account, app said I had to added 50 to bring us up to date for the reset tonight at midnight, I add the 50 via the app, now it tells me to add another 35.00 the original 35 on the account moved to the other phone, had to move it back again. Now before it hit midnight, it shows second line has 31 days before it expires, the other line shows it expires tonight, and both lines are 7 gb lines, and it shows the 2 line having only 2.95 gb as its max data. And on top of that, the web page, and app shows my main line is an Iphone 6s, and I have never owned one. I went in both on the app and on the web site and hit change device, added the correct IMEI and it reflected the correct phone, hit save and rebooted phone just to be on safe side, system still reflects same iphone on my account. I am just frustrated beyond belief. Any ideas?
