refill card code scratch off problem

Entering the refill card code results in Verizon's response, "invalid format".

I suspect that I may be missing numbers because the coating seems designed for peeling, not scratching off.

The retailer who sells the card, Walmart, will not help me.

Verizon Support will not help.

My question is; Since I have paid for a card which is unredeemable, therefore no loss to Walmart or Verizon, why can't I get a replacement card or a refund?

Accepted answers

rcschnoor

You can call *611 from your phone or (888) 294-6804 for pre-paid CS

All comments

Verizon_Support

We want you to get your money's worth axeldaddy! Have you tried to contact our Prepay department for assistance with the card? They would be the ones that can better assist with this issue. Our Pre-pay department can be reached at (877) 777-5759.

Thank you,

Lena_VZW

Please follow us on twitter @VZWSupport

axeldaddy

I would like to speak with a person please.

Thank you

<< Email headers and content removed to comply with Please remove personal inforamtion before posting. >>

Message was edited by: Verizon Moderator

rcschnoor

You can call *611 from your phone or (888) 294-6804 for pre-paid CS