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slow download speed on one laptop, but not on another

Hi Verizon,

I am getting very slow download speeds thru my jetpack. It is strange:

Laptop #1 works fine on other networks
Laptop #1 works fine thru iPhone tethering
Laptop #1 is very slow on jetpack
Laptop #2 works fine on same jetpack

I have had my computer looked at by geeksquad and I have reset the computer/jetpack multiple times with no luck (including pulling out batteries).

Any ideas?

Laptop #1 speed test: Speedtest.net by Ookla - The Global Broadband Speed Test

Comments

Ann154

Which plan do you have?

kejo2480

The unlimited plan

Verizon_Support

We'll get this working correctly. Have you attempted removing the network information from the Laptop and adding once more? Is it only the 1 device that's having problems with that Jetpack?

TylerK_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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