I'm a new costumer since last month.
My number was transferred from AT&T at 10/31, but somehow you started charging my plan at 10/27.
Please contact me and fix this issue.
You should contact the customer service number to ask the VZW reps there. It is 1-800-922-0204 from a landline or *611 from your phone. As this is a peer to peer community forum, no one here has access to anyone's account except our own.
