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ACCOUNT HELP

When I log in to my verizon account I receive a message saying SORRY WE CAN'T CONFIRM THAT THIS ACCOUNT IS YOURS.

As of now this is an inconvenience due to the fact that I am trying to finish the setup process on the Google Pixel 9 XL Pro that I just purchased from Verizon.

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Verizon_Support

We want to make sure that your new phone is connected asap! We're sending you a Private Note so we can help get things working.

-Cait

todd-dj-reese

Actually I am STILL having problems.

Now I am able to login to the Verizon website, BUT now after I login to the Verizon website, I am NOT able to access my Verizon account. When I try to access my Verizon account, I am asked to LINK MY VERIZON ACCOUNTS. YES I do have 2 accounts with Verizon MOBILE and 5g Internet. I was told by a Verizon rep that BOTH ACCOUNTS are under ONE account number. When I try to link my accounts using the account number from a previous Verizon bill I get an error message saying FOR SECURITY REASONS WE CAN'T GRANT YOU ACCESS TO THIS ACCOUNT.

When I try to link my accounts using my mobile number, I get an error message saying THE INFORMATION ENTERED DOES NOT MATCH OUR RECORDS.

I cannot get rid of the message that tells me to link my accounts. I can go to the right-hand-side of the screen and double click the message, and it will disappear for about 2-3 seconds, and come right back. What do I need to do?.

Verizon_Support

Hey todd-dj-reese, thank you for the information. We want to see what is going on and get you back on track. We will send you a private note so that we better assist you today.

-Rosie

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