Cannot link services

[nikidicarlo67]

Hello,

I recently transferred my phone number and device from my family's account to my own new account. I completed the transfer and received my first bill on my new plan. My service has been uninterrupted and I know that the new plan is active as my personal hotspot has been working and I did not have that service on my family's plan.

When I log into MyVerizon, there is an option to 'link services" but when I enter my information,  it says my number can't be linked. See below. I am also unable to send a request as my phone number is not yet linked to my account and cannot be selected for a response.

[vzw_customer_support]

Thank you for providing that visual. Are you attempting to set this up as a new account or existing service? 

-Melissa

[nikidicarlo67]

Hi Melissa,

I'm not sure. I recently created my (this) account to transfer my service from my family's account to this one. But I have always had Verizon currently do have service on my phone. Let me know if that answers your question!

Niki

[vzw_customer_support]

Thanks for getting back to us, we definitely want to make sure you're able to sign in online to manage your account. After moving your number to your name, have you been attempting to sign in to My Verizon or register for My Verizon? I just want to clarify because you will want to create a new account after transferring your service.

-Lauren

[nikidicarlo67]

I believe I made a new account during the transfer process, (I think when I called to assume liability, it prompted me to make a new account) but would be open to making another account if that could work! Also if there is a way to speak to a customer service rep directly, I am open to that. Thank you for replying and looking forward to your response!

[vzw_customer_support]

Sure thing, let's get you into Private Message to help streamline the process. Please keep an eye on your inbox. 

-Melissa

[Okay92]

How do I get this resolved?  I've been trying to link my service to my account since I first became a customer.  I have been to SEVERAL locations and worked with SEVERAL representatives in person as well as over the phone.  I am at my wits end at this point...  Please help.

[savguent]

I'm having the same exact problem. Was a solution ever found for this? 

[vzw_customer_support]

Hello @savguent . Thank you for bringing this concern to our attention. It's always our priority that you are provided with the best possible service. We can help you access your new account. Im sending you a private note so we can collect more details.

-Will

[GizmoOnlyAccount]

Please DM me. I've had a similar issue with a Gizmo-only account and linking it to my Verizon online. 

I need help with a Verizon account that is not yet linked to any services. I’m trying to manage my child’s Gizmo Watch, but:

• I cannot link the account because the associated number is a Gizmo, which cannot receive SMS.

• I cannot set up a PIN or enable autopay without completing that link.

• I have no access to account management features at all.

I need someone at Verizon to manually link my services to my verizon online ID so I can manage this. Setup a PIN, Autopay etc. I've been manually paying a one-time bill for months. No service rep has been able to solve this issue. It's like the design, engineering and product teams at Verizon didn't think this all the way through or do not have a strong enough voice to get it resolved. 

[vzw_customer_support]

We know how important it is to be able to manage your account, and we are here to help. What happens when you try to register the number with the Gizmo number? 

~Freddy

[GizmoOnlyAccount]

The gizmo service is working but I'm unable to link the account number to my online verizon account. The email and account number are associated in the system but not "linked". When I log in online, it only shows a message module with a primary call to action of "Link services". This will never work though, because verizon uses the gizmo phone number to send the authentication link via SMS. Gizmo devices cannot receive SMS. 

[vzw_customer_support]

GizmoOnlyAccount, thank you for the additional information and we're here to help. I will send you a private message to continue providing you support while we ensure your account information is protected. 

-Art

[vzw_customer_support]

Thanks for getting back to us. Are you trying to set up My Verizon access for the Gizmo line? Are you using theGizmo Hub? Here's a link all about it: https://www.verizon.com/support/gizmohub-faqs/  -Joe

[GizmoOnlyAccount]

…no? What from my message makes you think this would be a valuable solution to my stated problems? 

[AMannVZ]

I have the same issue, get the same error when entering the phone number or the order/location number. Also, I created a username but I receive an error when logging in. I have to use my email to login

[vzw_customer_support]

We are here to support you. Sending you a Private Message now.

-Cryssie

[Okay92]

Please help!  I have been working with you guys for over a year now to get this same issue resolved.  I would have already switched carriers, if I knew how much was left to pay off my phone.  I am at my wits end with this...

[vzw_customer_support]

A year is way too long to have this issue, Okay92. We want to ensure you can register for your account without any issues. Please tell us more about what happens when trying to register for your My Verizon account. Do you receive a specific error message? What steps have already been taken to try and resolve this?

-Danielle

[ML93]

I'm having the same issue with my number not linking with the my verizon account.  I've talked with multiple reps and created multiple accounts with different email addresses but still service is not linked and both the account number and phone number options for linking give errors. I opened a ticket with the offsite tech help and never received any follow up after two weeks. Hoping to hear back from someone who has the authorization and capability to fix this issue.

[vzw_customer_support]

Hello, ML93, we're standing by to help with your account! So we can better assist, we will be reaching out via Private Message.

-Lauren