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Message & Call Log Details

Why are the message and call log details not available? AGAIN! This is becoming a more and more frequent occurrence. And if that is not frustrating enough, try "chatting" with an agent. Like seriously...is there an actual person on the other end of the chat or just another chatbot that Verizon believes they have created with more advanced AI? They are still robotic and can't seen to actually answer a question when asked. It's like the AI is selecting key words and responding with nonsense. The purpose of a chat conversation is to be able to reach a resolution quickly without having to call in and wait on hold. Please tell me why they say "allow me a few moments to pull up your details." yet 20 minutes later they still have nothing! No wonder why they are always saying things like "I appreciate your patience."

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Verizon_Support

@taters_bugg77
wrote: Why are the message and call log details not available? AGAIN! This is becoming a more and more frequent occurrence. And if that is not frustrating enough, try "chatting" with an agent. Like seriously...is there an actual person on the other end of the chat or just another chatbot that Verizon believes they have created with more advanced AI? They are still robotic and can't seen to actually answer a question when asked. It's like the AI is selecting key words and responding with nonsense. The purpose of a chat conversation is to be able to reach a resolution quickly without having to call in and wait on hold. Please tell me why they say "allow me a few moments to pull up your details." yet 20 minutes later they still have nothing! No wonder why they are always saying things like "I appreciate your patience."

taters_bugg77, I'm sorry that you've not been able to view that usage detail in My Verizon. At this time, there is a known issue which we're working on fixing as soon as we can, to ensure that usage and details can be viewed. You can view the post made by one of our Community Mangers here: http://spr.ly/6606WFo8E

-John

Hrobinson52

when is the issue going to be fixed? your response was september and Ive been trying to get it resolved since October and no one seems to know anything about an issue, just keep putting in repair tickets with no response back

Verizon_Support

Hrobinson52, this is not the experience we want you to have, and we're here to help and provide you with support on accessing your information. Let me send you a private message to get more details on what is happening.

-Art

Verizon_Support

We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.

~Pam

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