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No access to my verizon

I cannot access Verizon online account with message "Your My Verizon online account was created successfully.
You’ll get the full Account Owner experience after you activate your device. "

Tried to use phone number to login, but got "The User ID/Verizon mobile number or ZIP code doesn't match our records. Please try again."

Please help to resolve the problem

Comments

Verizon_Support

Help is here as having access to your online My Verizon account is a must. I have sent you a Private Message for further assistance.

-Natasha

kpap

Did you get a resolution? I am currently experiencing the exact same issue

SynthpopAddict

It helps to wait until your service is up and running before creating your My Verizon account. Otherwise you might end up with a guest access account only and then someone at Verizon has to de-register your account before you can sign back up for a "real" one.

mlt102

I am having the same issue. I had to take back the original phone due to it being defective and all it shows is that I picked up that phone that has now been returned. I have since activated a new phone and nothing will show up.

Verizon_Support

We are here to help with your concern regarding your access to your My Verizon account. We'll be sending a private message. ~Peter

d303

This just happened to me. I didn't know the trick you described and now I can't get access. Unfortunately I can't get anyone on the phone at the moment. Really annoying start to the Verizon relationship.

SynthpopAddict

@d303
, I'm assuming your service is now up and running. What happens if you try creating a new account again, using the phone number, as if you'd never done it before? If that doesn't work, then you will have to contact Verizon to get them to de-register your guest account so you can get an actual one.

There was some kind of phone outage at Verizon yesterday, but the message saying so is now gone from the forums, so I'd try again if you need to call them. Also, your post is time stamped for the middle of the night in my time zone at least - I'm pretty sure live chat and other CS functions are closed after 7pm in some US time zone, but not sure which one.

P.S. - If the only Verizon service you have is the 4G or 5G Home Internet which uses the internet cube, you have to register the My Verizon account using the "phone number" assigned to the internet cube, not your actual phone number.

AliZone

I am also having the same issue. How do I deactivate the account to reactivate again ? Already activate my phone line in stores.

AliZone

also receving same message of : Your My Verizon online account was created successfully.
You’ll get the full Account Owner experience after you activate your device.
I did not buy a new device, it is same device but transferred to verizon as new phone carrier

Verizon_Support

Thank you for reaching out for support with your online account. Let's dive in. How long has your phone been active? Are you having any issues with log in and registration or just the full access message?

-Melissa

Verizon_Support

Hi d303. We know how important it is to access and manage your account on My Verizon 24/7. It is frustrating when it is not working as expected. Have you been able to access since posting? What happens when you try to log in? Is this on the Web or App?

-Deb

Ellehoh

Asked a million questions in store because I was afraid of this and I got the typical “You’re too worried, follow the prompts and you’ll be fine”. Now I have service on the new phone (brand new account) but I cannot log in and Activate my account. I keep getting the same "Your My Verizon online account was created successfully. You’ll get the full Account Owner experience after you activate your device” message.

When I call the help line the Interactive Voice Recording (IVR) system tells me my device is now active; goodbye. Or something like that. I shouldn’t be having these issues and am fully ready to go in tomorrow and just cancel the whole thing and go to literally any other carrier. This is day three of devoting days to trying to get these phones and a new plan, honestly it may have been worth it to spend money with the other guys.

Any attempt at trouble shooting through chat/text/call makes me attempt to log in and it either gives me the same "Your My Verizon online account was created successfully. You’ll get the full Account Owner experience after you activate your device. " or the system is down and I cannot be helped further. No one seems to be able to do anything for me nor can I speak to a real human I just get chat bots and IVR systems.

If I can’t activate this account in the next day I see no future here.

Verizon_Support

Being able to manage your account is always important, let's take a look at this for you. Did you activate your new service already?

~Freddy

SynthpopAddict

@Ellehoh
, you ended up with a guest account instead of a "real" one. It probably happened because you signed up on My Verizon before your lines were active. What happens if you go to the login page and try to create a completely new account as if you'd never had one ever using your phone number? If the system won't let you, then someone at Verizon needs to delete the guest account, and then you should be able to register properly.

If you need more help and can't get through the automated phone system, send a private message (it's the envelope icon at the top right and works like email from there) with the subject line "deactivate guest My Verizon account" to @vzw_customer_support
.

hawkrz16

I am also experiencing this same issue. I registered before I received my devices, and, even though I activated them some time ago, I still only have a guest account.

Verizon_Support

Hello hawkrz16. We wanted to check back with you to see if you're still having the issues. We want to help in any way we can.

~Ivone

ckdw3

I am having the same issue. Can you help me?

SynthpopAddict

If you cannot register your phone number and your line(s) are active, then send a private message to @vzw_customer_support
either by using the envelope icon at the top right, or click on the forum avatar by one of the CS reps' posts and then the "send message" button in the popup.

Verizon_Support

ckdw3, we definitely want to help make sure you can get your My Verizon access. We're sending you a Private Message so we can better help.

~Jesse

Khriz1

I have the same issue

please help

SynthpopAddict

@Khriz1
, are you a mobile, Fios, or 4G/5G Home Internet customer? This is an older thread, so things may have changed a bit, but if you got a guest account (there's a message about "getting a full Account Owner experience when...") whenever you login, you can try making a completely new account as if you'd never done it before. Guest accounts can't have anything linked to them despite that message. If the system refuses to let you make a new account, then you have to contact Verizon for one of their agents to delete the guest account and then you can re-register.

1) If it's a mobile line, register for a new account using your Verizon phone number.

2) If it's Fios, register with your user ID for the Fios account.

3) If it's 4G/5G Home Internet service (one of those cube shaped internet gateways), use the "phone number" which was assigned to the cube to register the account.

Hope that helps.

Verizon_Support

Hello Khriz1! I'm sending you a Private Message here so we can assist.

-Josh

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