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I am beyond furious. I called to transfer my two lines (one for my phone and one for my watch) on the 14th of July. I am still unable to se my information through the app or online. I have called customer service multiple times. I have been on hold or speaking with representatives for hours some times to be disconnected. The issue is still not fixed. Then I get text to direct me to message the AI support online however I am unable to do so because I can’t sign in to my current information. I would appreciate this issue to be resolved ASAP as I’m already considering canceling service with Verizon and this may help make my final decision.
We certainly want to help. I'm sending a private note now.
-Anthony
We sent a Private Message to continue the discussion related to your online account access issue. This is something specific to your individual account, since we need to look over the information on how it was registered and see alternative options based on what we find. We will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.
-Alex
Start a new topic or ask questions in the open forum.
