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Unable to sign in after One Verizon ID conversion

After merging my home internet account and my wife's mobile account into one Verizon ID we can no longer sign in. The password is accepted but there is an interstitial verification screen that reads:

Check your email.

We sent an email verification to

Entered the wrong email address?

Please select the "Verify email" link within 5 minutes to continue

There is no email address shown and no email is ever received in any of the email accounts we had associated with either our mobile or home accounts. The password reset flow works but the verification issue remains. Without verification no account info is accessible. Chat support is unusable without being fully signed in.

Comments

Verizon_Support

Having access to manage your accounts is crucial, and we are here to help. To merge your Verizon Fios and wireless accounts into one Verizon ID, you can use the My Verizon App or Website. Follow the steps on the link below. Let us know how it goes.

https://www.verizon.com/support/knowledge-base-237954/

~Maria

SynthpopAddict

@vzw_customer_support
, the problem isn't that the OP can't merge their accounts, it's that they cannot login anymore after merging their accounts. The system is asking for some email address to be checked which they do not have.

timwkho

I have exactly the same problem — unable to login after One Verizon ID was created. Talked to 3 different support teams for hours and still can’t resolve. Very frustrating. Will try again tomorrow.

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