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"sorry we are not able to process your request at this time

I upgrade my iPhones last year and there was some difficulty when I used a credit card for the payment. IT got flagged as fraud (it wasn't) and then we cleared it. There was some confusion with the order and then the trading in the iPhones but eventually everything was received. unfortunately when I try to log in I am unable and immediately get the "Sorry we are not able to process your request at this time". I have tried with tech support (escalated with tickets) and even spoke with someone in fraud to clear any issue but I am still unable to log in or even change my password., etc. Recently a post suggested I change my DHCP lease. I am not sure that really works, I rather think that my IP address is on some sort of black list with the server and need additional escalated assistance. Please help with any suggestions.

Thanks in advance

Comments

Verizon_Support

I'm sorry you are having this issue. Let's look into this. Where are seeing this eror? When using your iPhone? please tell us more.-Joe

arcjones

On my laptop in any browser, on my connected desktop computer in any browser, on my iphone on the safari browser. This has been going on for many months.

Verizon_Support

I'm sorry for any confusion. We have the same resources as customer service. What are you attempting to log in to? What are you seeing this error on? Are you a Verizon Wireless customer or was this a Fios account? -Joe

arcjones

On my laptop in any browser, on my connected desktop computer in any browser, on my iPhone on the safari browser. This has been going on for many months.

arcjones

I am a Verizon wireless customer only. Upgraded 4 lines from iPhone 11 to 14 last year and ever since then I have been unable to log in to my account. Only on the Verizon app on my iPhone. Not on any browser. I have previously talked to many support people ( all very helpful) but no success.

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