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Network extender not connecting to iPhone 13

I just upgraded my phone from an iPhone 11 Pro to a 13 Pro. I have multiple phones connected to a 4G Samsung Network Extender. My older phones continue to connect to the Network Extender but the new phone will NOT. I changed every setting I can on the phone (5G to LTE), turn off WiFi calling, restarted phone, restarted network extender.

I read all messages in this community and I haven't seen a solution. Has anyone with an iPhone 12 or 13 successfully been able to use their network extender?

Comments

vzw_customer_support

Hello there Philmfla and thank you for bringing this to our attention. We are excited to hear that you have the new iPhone 13 but not so excited to hear about the issues you are experiencing. Help has arrived to look into this matter closer for you. What software version are you running on the device that will not connect? -Candice

ribbenst

I have noticed the same problem with my new iPhone 13 Pro with latest iOS.

vzw_customer_support

We always want your network extender to work. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa

Philmfla

I resolved the issue but not 100% sure what did it. I did the following. On the phone I shut down and turned on phone. I turned off wifi and turned it back on. Still didn’t connect. I used my laptop and went to the Verizon support page and selected the network extender under my devices. You can now add or delete phone numbers allowed to connect to the network extender. I deleted the iPhone 13 phone number and added it back. I got an error on the webpage after I made the change to come back later there was a problem. I refreshed the webpage and the number was deleted. I added it back, got error again but I refreshed and it did indeed add it back. Still no change on the phone. I removed into the network extender from my computer (using the extenders IP address). Everything appeared to be working properly. I cycled power on the network extender. Still no change. Next morning I look at my phone and it was connected. I did all these steps within 15 minutes so I recommend you try it.

risled

Hi! Does your 13 pro now connect to your 4G LTE network extender? I'm considering buying the 13 pro, but am pretty hesitant as my home needs to use a network extender in order to have cell phone service. Please let me know if I should take the 5G leap or stick with my iPhone 11. Thanks!

risled

Hi TR, your 13 pro doesn't connect to your 4G LTE network extender? Has it previously? Do you have your iPhone on 5G or 4G LTE in the cellular settings?

vzw_customer_support

Hello, risled. We can help you out with this by sending you Private Note you can reply to us on. We are sending the Private Note now. *Cassie

bgk5

I am having the same problem with our network extender....cellular service doesn't work in home ...need assistance.

ttravaille

I was able to connect iphone 13 to Samsung VZ 4G LTE NW Ext 2, SW Ver 4.0.6.01 by;

1. iphone settings to wi-fi off, wifi calling on phone off, voice & data = LTE only. Reboot phone.

2. from NW Ext admin web page - Complete Reset

Call #48 to confirm phone to NW Ext connection = good.

Then

1. phone settings - wifi back on, wifi calling on phone back on. #48 - still connected = good.

2. phone settings to 5G Auto - disconnects = BAD.

And - I have to start all over to re-connect.

SO - Is you are in a bad 5G and LTE area at home (we are), seems you can only use 4G LTE since you need the NW Ext. And give up on 5G when you drive a mile to 5G coverage.

OR - Don't buy a 5G phone yet ?

Vz - FIX THIS.

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