Requesting Escalation from @Verizonsupport and Community Moderators
I’ve been a loyal Verizon Wireless customer for nearly 20 years. I recently ordered a new phone as a gift for my pregnant daughter, who is due any day now. Instead of receiving the one phone I ordered, Verizon’s warehouse sent three iPhones—none of which are linked to our account.
Rather than keeping or selling the phones, I did the right thing and contacted Verizon to return the extra devices and request the phone I actually ordered. Since then, I’ve spent hours dealing with multiple reps, and have been stuck in an endless loop of red tape and confusion.
Now, I’m being treated as though I’ve committed fraud. Let me be clear: this is not fraud—it is a Verizon error. I’m currently sitting on $3,000 worth of devices I didn’t order, and I’m being told there’s nothing that can be done quickly. This is unacceptable.
I’m sharing this here because I’m hoping someone from @Verizonsupport, a Verizon Community Manager, or someone from the executive escalations team will see this and intervene.
I manage an account worth over $700/month, and if this is not resolved respectfully and swiftly, I will move my business elsewhere.
Please escalate this. I’m simply asking for the correct phone, a return label for the extras, and to stop being treated like the criminal in a situation Verizon created.
— A frustrated (but still hopeful) longtime customer
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