Canceling an order

Question

It is quite concerning that in order to cancel an order placed for in-store pickup—an order for a device that is currently out of stock in the aforementioned store—I have to spend over an hour on the phone, yet no one appears to have a  feasible solution to this issue.

The agent at the store advices me to call customer service, customer service says I have to ask the sales person at the store….

Even after inquiring whether porting the number out might cancel the order, no agent can confirm if the order will be automatically canceled afterwards.

Verizon_Support · Accepted Answer

Resolution Update: By partnering with support we confirmed the handling of In-Store Pickup orders, and the best path to resolution. If anyone is having any issues with In-Store Pickup, there’s some common issues that can occur. Some items aren’t eligible for pickup. An area does not have pickup options. And some pickup options require your account to be older than 30-days.

For an excellent quick guide to In-Store Pickup questions, please check out this FAQ: https://www.verizon.com/support/in-store-pickup-faqs/

If you still need assistance, please contact us for support.  -John