Cannot add to cart

[jkao]

I cannot create my cart anymore.

I was checking out and chatted with a Verizon agent who said they'd help me waive the shipping fee because of all the trouble I've had with Express Pick-Up.

However, the price they quoted me was way more than what I was initially paying and saw in my cart.

So I told them no thank you, they insisted, and so I declined again and ended the chat.

But now I cannot add that to my cart. It just says "Something went wrong with your request. thanks for your patience. This will only take a few moments."

Did they lock up my shopping cart? Can someone help me, I messaged back and they just keep trying to finish the order for me. Horrible experience all around 😞

[abp2020]

I see a upgrade offer and I go thru the motions of selecting the phone and plan. At the end I see the "add to cart button" grayed out.   I did this a few times . If I go thru the app I see a different price.

Need better technology.  I can see T-mobile in my future unless the monitors who watch this community fix this.

[vzw_customer_support]

We always want our customers to be able to use selfserve for all of the transactions without issue. We will send you a private message so we can look into what may be happening with your order. 

-Toni