I spent two hours online trying to order phones for my family and encountered a few problems. Finally, the order was processed and placed for four new iPhone 16s. We were waiting for the call from the local store to pick them up tonight. I got an email from Verison that the order was canceled. I called and got the fraud department. After several times waiting on hold for over 25 minutes, I was told that they could not verify my identity. I asked why and what information they needed and was told it was impossible to verify and that I could purchase a prepaid phone. I asked to talk to a supervisor and was told it would be the same answer. I then called Verizon to verify that my number porting would not occur, as I did not want my current phones to stop working. I was told that there was nothing connected to my number, but they did not verify that the porting was not happening. I hope I do not have issues with my four family phones due to this issue. The Fraud department was not helpful and left me with no other course of action. I will stay with my old phone service until I can find another option.
