I'm having an issue where I ordered a phone for Express Pickup, they said it would be ready within 2 hours of the day I ordered, but I waited and no go. I figured I'd wait till the next day.
Still no email so I check with the store to see if they see my order. They say they see it but it's stuck in "pending" and I must be needing to do something. I say I've paid for it, I can't see anything else to do on my end. They said they can't do anything about it and I have to take it up with Customer Service.
Customer Service tells me they can't do anything as it is the store's system's fault. Wow. I ask if I could cancel, they said they could not. I ask if they could do anything to get this moving? Could they speak with the store directly to fix the issue?
They escalated several times but no one could do anything about it. They told me to wait 72+ hours for the order to cancel itself and to place another one. Unbelievable.
It's been 72+ hours and it is still in the same processing state with no pickup email. Unbelievable.
Can someone resolve my issue and either push my order through or cancel it altogether? They can take my money the same day but cannot fulfill my order?
