Verizon is shipping me a phone via FedEx and imposed shipment restrictions that prevent me from having it held at a FedEx location. They shipped it to me well before the date they said they would and it will now arrive when I am unable to sign for it as I'll be at the hospital. I've been told that it will get shipped back to Verizon and I'll have to make a new order even though I have already paid taxes and upgraded my plan in order to get this phone.
Their customer service as been absolutely abysmal. I've been bounced around between a number of different agents, each time having to explain the situation again. I just want the restrictions lifted so I can control the order via my FedEx account. One agent put in a ticket to have the shipment address updated to the FedEx store. I then received a notification that the ticket was closed and that I would receive an update. I never did. The shipping address was not updated. I've asked to be called back two additional times and never received a call. At this point I'm done. If the phone is shipped back the order is canceled I'm leaving Verizon both for Mobile and Internet.
Absolutely the worst customer service I've ever received. I've spent almost four hours of my life dealing with something that should be simple and every time I contact them it's like I'm starting over! Agents can't view the ticket and have no access to my previous chats. I left the chat open as instructed and they closed it on me. So done with this company.
I had the same restrictions applied with a refusal to acknowledge or explain them. Every time I questioned it I simply got rerouted to another agent without an explanation. The second agent connected me to UPS instead of FEDEX and they instructed me to speak with Verizon, at which time Verizon left the phone call.
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