I ordered a new phone through the Verizon app, paid the 12.99 next day by 8pm fee. I ordered it Wednesday night, got delayed and it finally said it delivered today which is Monday. Already upset about how long it took and the fact that paid more to wait just as long. Anyways, I get a notification from my Luxer saying it got delivered. I go and put the code in and a slot opens up and I grab my box which is suppose to be my phone. I shook it around because it felt empty, sure enough I open it and itโs the receipt and nothing else. I donโt know my next steps because I have a feeling if I go into the store theyโll think Iโm lying. If I try and get a refund theyโll make me pay the restocking fee or something and itโll be a mess.
I'm sorry to hear you are having these delivery difficulties. Let's get this adressed quickly. Be on the look out for out private message. -Joe
Did you report it to the shipping carrier already for the lost item?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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