I WAS ELIGIBLE TO UPGRADE TO AN IPHONE 15 PRO.. PHONE WAS SHIPPED AND DELIVERED BY UPS. WE WERE SHOCKED THAT VERIZON SENT THE PHONE OUT WITHOUT A SIGNATURE. THE BOX WAS STOLEN. WE FOUND IT AROUND THE CORNER RIPPED OPEN AND EMPTY. WE HAVE TH PICTURE WHERE UPS LEFT IN BY FRONT DOOR.
CALLED VERIZON WHICH HAS BEEN A NIGHTMARE. FIRST CALL, TICKET CLOSED AS THE PHONE WAS DELIVERED. I KNOW IT WAS DELIVERED, IT WAS DELIVERED AND STOLEN. THEN THEY OPEN ANOTHER TICKET AND DENIED IT SAYING IT WAS DELIVERED. THEN I SAID IT NEED TO TALK TO A SUPERVISOR.
SUPERVISOR CALLED ME BACK AFTER A DAY AND HALF AND SAID CLAIM WAS DENIED. I BLEW A GASKET. AND THEY WILL BE CHARGING ME FOR A PHONE I NEVER RECEIVED. SAID I HAVE TO FILE CLAIM WITH UPS.
I AM THE CUSTOMER. VERIZON HAS THE CONTRACT WITH UPS NOT ME. THIS IS RIDICULOUS. BEEN WITHT HEM FOR 22 YEARS. TERRIBLE HORRIBLE CUSTOMER SERVICE.
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