I have now placed this order twice. I’m adding SIX more lines, buying seven devices, upgrading a plan, and using my Verizon Visa that was charged. For the second time now, Verizon has canceled my order and every time I call the support, they have absolutely no record of the order and suggest I place a new one. So why would I have been offered an online checkout service to begin with if both of my online orders get canceled and I have to re-place it with someone over the phone? Ike extremely frustrated. I’ve only been with Verizon for a couple of years but I’ve never run into such irresponsible business behavior. How are you going to make your existing customer sign all the legal paperwork for purchasing devices and make me sign all of these agreements, and then just auto-cancel the order without even letting me know? This is so absurd. Honestly it feels like a blessing in disguise because t-Mobile has some excellent promos and I’m sure I won’t have to jump through hoops to literally spend my money there.
Start a new topic or ask questions in the open forum.
