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Order not shipped

Customer support experience did not meet my expectations! I ordered a new phone on the 26 with next day shipping and my order has still not shipped! I talked to multiple agents to no avail!! I need my phone since my old one is broken. Verizon can't cancel my order and can't tell me why it's delayed or when it would be shipped! They've already took the money and I'M just stuck right now and extremely frustrated

Comments

Verizon_Support

We're so sorry to read about your device order, jkouarda. Having access to a working device is key to staying connected, and we can certainly understand your frustration considering that you paid for overnight shipping and your order has not been delivered yet. We'd love to take a closer look into this right away, and provide some answers. To best assist, we'll be sending a Private Message.

~Izzy

Rachaldenise

I have the same issue. Spent $300 and chose 2 day shipping. They took my money and it still hasn't even shipped 4 days later. Tried calling and just end up in hold for hours. I want a refund at this point.

Verizon_Support

@Rachaldenise
wrote: I have the same issue. Spent $300 and chose 2 day shipping. They took my money and it still hasn't even shipped 4 days later. Tried calling and just end up in hold for hours. I want a refund at this point.

Having delays is definitely a bummer, and I'm sorry the order hasn't shipped. If you paid for a specific shipping, that's something we can take a look at along with the order. I'm going to send a Private Message so I can help out.

-John

pash786

I am also having same problem.. Worst experiance ... I placed order for over night shipping .. order not yet received

no repsonse on the call

no one is helping

Verizon_Support

pash786, we don't want you to have any problems with your shipment and we'd like to help you get your phone ASAP. We're sending you a Private Message so we can assist.

~Jesse

EvSent

I'm in the same boat. Ordered Sept. 24, was told it'd arrive on Oct. 1, and now it's Oct. 7 and I have nothing. No updates or anything either, which is really driving me crazy.

ksoul19

You also? Currently on order # 2 because the first one after a week and a half didn't move. My second order was placed over the phone after an hour long conversation where Verizon covered 2 day shipping costs. 5 days later I STILL don't have a phone. As I am typing this i'm in chat (for the last hour) with the 6th agent who's telling me they'll need to reprocess the order AGAIN. I am beyond fed up. This is ridiculous.

Verizon_Support

We can take a look at your order status. Check your inbox for a private message.

-Joe

Verizon_Support

We are concerned to learn about your order issues and would like to help. I'll be sending you a Private Message, so we can take a closer look.

~Maria

Emerald893

I am having the same problem!!! I was trying to switch to Verizon and bring 5 lines with me!! I ordered on the 9th said it’s ship the 10th and I should have had it that following Monday here we are going on Thursday nothing showing NO movement I’ve called MANY TIMES no one can seem to help me all I got was a ticket number and one lady just flat hung up on me!!! I stayed on hold for 15 minutes once to be disconnected called back was on hold for another 30 minutes to be disconnected and my kids other phones are about to be shut off bc we were supposed to have our phones already but they sure got their money already! I’m seriously about to cancel everything get a refund and never look at Verizon again. Ridiculous .

Verizon_Support

The last thing we would want to see is for you to leave us, Eme893. I know I would want an update with my order as well, given the amount of time that has passed. I'm sorry to learn that you've had some trouble reaching us, and getting the information necessary. I'll be sending a private message so that I can help turn this experience around.

-Joseph

Emerald893

Great now how do I check those private messages?

Emerald893

? I would love to know how can anyone reach your customer service reps when all of them

Emerald893

Put you on hold for hours

Emerald893

How long before it actually shipped ? In the same boat!!!

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