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I have been a Verizon customer for over 21 years I ordered a phone in mid September. The phone was supposed to ship on October 11th . I have called several times and each time I get told it is shipping and I will receive my phone in a few days. On the app ithr ship date does not change from October 11 th either . I still have not received the phone and it has not shipped. To say I am frustrated is an understatement. I am usually very patient however do not understand why customer service keeps telling me it is shipping and it NEVER does . I am considering switching carriers at this point !

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Verizon_Support

@Susane67
wrote: On the app ithr ship date does not change from October 11 th either . I still have not received the phone and it has not shipped

Ouch, that's definitely a problem. I'm sorry you've not gotten a clear answer on what's going on with that order. I'm sending you a Private Message so that we can see what's up.

-John

Susane67

I am checking on my order again I have never been so frustrated I get no answers , different answers , and no help. One representative had me redo the paperwork that I already completed !! This is very poor customer service.

Susane67

Also this phone was ordered on 9/17/24 !

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