I called Verizon on a Friday evening after dealing with a batter issue for quiete a while, I completed a replacement order. (So I thought) I was advised the replacement fee was waived and given an order number. I waited u til Monday to follow up as I knew it was a weekend. I was told the order didn’t go through and I needed to leave find my off. I turned it off and expected my delivery Tuesday. Then reached back out Tuesday as I had yet to receive any email communication from the start. I was the advised the order needed to be cancelled. I’m beyond frustrated as the audition insurance won’t cover the device as it is a warranty issue and Verizon won’t complete the warranty claim. I’ll be switching (all 4 lines) to AT&T this weekend and just be done.
