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Samsung online bundle

johnmcgee50
Newbie
‎03-06-2025 11:47 AM

Ordered a Samsung online bundle on Verizon on 3/5/25. I was informed it would be delivered by 8pm 3/7/25. After receiving no tracking information I called again only to be transferred through several different people with no  resolution besides wait or cancel.  I asked if I could just get one from the store tonight when I get off work. I was informed NO. I asked for a complaint department and was told they are the complaint department.  This is bogus I am thinking about going to TMOBILE apparently Verizon doesn't need my chump change. I know this complaint ain't going anywhere. Reddit and social media will be next to get the information along with transcript of my conversation with the agent. 

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vzw_customer_support
Community Manager
Community Manager
‎03-06-2025 11:50 AM

johnmcgee50 We are sorry to hear about the issues you have faced with this order and we would like to look more into this for you. I will be sending you a PM as well.

-Harry

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