I placed an order with the Verizon online chat service to order 4 new iphone 16 devices which were shipped through UPS. Even though I asked for in-store pickup, the agent gave me shipping as the only option. The box was delivered after 4 days with empty iphone boxes all opened and no devices. Now i am stuck between Verizon and UPS not taking ownership. I have seen multiple cases like this on this forum of stolen devices and customer being put through the pain. I am now paying for Verizon service for 4 lines with the missing devices and i continue to pay for my previous mobile plan from another provider. This experience cannot get worse. Can some one please help?
We are sorry to read that you had this issue with your order, as this is never the experience we want for you. We will be sending you a private message to better assist you.
~Freddy
Whenever you are ready to proceed, let us know.
~Freddy
I didnt see a private message, can you please resend, else let me know how to contact you.
The issue is still not resolved. Verizon support says it is with Fraud team and Fraud team says they have nothing to do with this. Can some one please help?
Start a new topic or ask questions in the open forum.
