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I have been going in frustrated circles for two months over a Verizon promotion that was screwed up from the start. When the wrong watch was substituted for the promotion for the free series 9 watch. I had already spent 10 hours on the phone over the course of two days trying to get a defective watch to work the way it was supposed to. To find out it was the wrong model. Then I had to call back and get the correct watch “ordered”. Not being told by the foreign 3rd party cs rep it was going to be back ordered for atleast 4-5 additional weeks. So called back to cancel and try to go through a local store and they were RUDE and said they couldn’t help me because they didn’t sell me the wrong watch ….Sooo I had to call Verizon again to reorder the correct watch. So after waiting forever I called to check on the back order and I am so overly frustrated and told the rep I was tired of being treated like garbage and I was very frustrated. With in an hour of hanging up all of a sudden my text service is being interrupted. People w androids can’t text me nor can I text them. So after a week of that I Google the issue and it was caused by an Inside customer service person (namely the foreign person who ran me in circles for an hour on the last call) had disabled a text feature on my account that would knowingly cause an issue forcing me to yet again have to call Verizon.
FFW to 5 days after the watch should have shipped and no update. So I contacted customer service through chat to be told “the order was cancelled… because of non shipment activity…” what is that even? And again this was a 3rd party foreign call center. Whom also make commission on selling products. Which is what this person was trying g to do. Get me to do another order. Which I did not do. I waited and the next day I got an email that watch had actually shipped. Now I 3 days later have the watch….so clearly this person was lying to me. I was told that once the watch arrived to call AGAIN and make sure the promotion was applied to the account. Which I did. AGAIN and i voiced these troubles to the rep in a very non aggressive way and asked her what would you do if this was you? She said “ask to speak to a manager”… so I did and she scheduled a call back. She said that it would be 3 hours from that time. Now it’s been 5 hours. So yet again Verizon has managed to rank neck and neck with AT&T as the worst customer service of the cell phone world. 17 years I’ve had Verizon and this tops the cake of terrible customer service.
We're sorry about the experience you've had with your watch and the order process. We don't want you to have any problems when ordering, and those problems should be resolved quickly once you bring them to our attention. We'd love to help you make sure this whole situation is turned around and resolved. Please be on the lookout for a Private Message.
~Jesse
I am still awaiting a response to my last question. There has been no resolution to this issue.
Start a new topic or ask questions in the open forum.
