Hi,
I ordered Verizon 5G Home internet and installed the service on January 12. When I ordered the 5G Home Internet, I was told I would qualify for the Xbox S Series, Verizon Gift Card, and Amazon Gift card. However, since activating the service, it has been IMPOSSIBLE to receive or get any information on the promotional offerings. I have followed up 3 times on Support Chat, and each time they raise support tickets that I never hear from again.
When I initially purchased the 5G Home Internet, I received an email that said "Lucky you, your order also qualifies you for an Xbox Series X, on us. Once your service is activated, weโll send you an email with instructions on how to redeem your offer.***" but NEVER received any follow-up emails. Support has no idea why either, and the tiles don't show up in the Verizon page under 'make the most of your plan'.
Some of my friends are also having the same issue getting their promos. Is this just the Verizon strategy? Trick customers into signing up and make the redemption process as convoluted as possible so everyone just gives up? If this issue is not resolved within the month, I will be cancelling my 5G Home Internet Plan immediately, because I have wasted so much time and effort on what should have been a very easy process. This is not how you do business Verizon.
It is absolutely horrible. I ordered service at the end of December. I have spoken with customer service over 15 times. I also have spoken with executive relations who told me they would have a resolution for me by end of day on 2/29/24 or she would โorder the Xbox herself and have it sent to me.โ That was the last email I received and then they ignored all of my calls and emails until today. Iโm furious with how they have handled this. Now today they told me the issue will be escalated which is what I was told when I first spoke with them mid February. I have always heard good things about Verizon so I decided to signup as a new customer but they have continued to let me down. If this is how they do business and get people to sign up with fake promotions everyone should know. There are over 5,000 posts on multiple Verizon forums and Reddit with other customers having the same problem. I was promised a $100 Verizon gift card and an Xbox which apparently was a lie. Send a complaint to executive relations and file an FCC and BBB complaint.
Did you get any response yet? I have not. Just keep opening tickets that I don't even know exist or not (since they say it's an "internal" ticket)
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