don"t like phone

[jringo72]

i just moved to verizon. so I got a phone "S-25". they said I could try it and see if I like it or not.  I don't like it. my  question is how long do I have to try it?

[SynthpopAddict · Accepted solution]

I see a moderator has moved this thread to Other Account Discussions.  Thanks! 👍

[SynthpopAddict]

Hi, sorry to hear the S25 isn't for you.  If it's been less than 30 days, you can return the phone, but there's a $50 restocking fee.  See the link below for more details:

https://www.verizon.com/onesearch/search?q=return%20equipment&ES=shop&src=wireless

Just an FYI, the off-topic lounge isn't checked all that often and it doesn't appear on the main forum page.  It's better to put questions about your service under the Mobile, Home Internet, or Fios forums.

[SynthpopAddict · Accepted solution]

I see a moderator has moved this thread to Other Account Discussions.  Thanks! 👍

[jringo72]

Thank-you. I've got in touch with support.  They supposed to be taking care of it

[vzw_customer_support · Accepted solution]

Great question, and where as we wish you were enjoying the new phone more, we understand. We do have a 30 day worry free gaurantee in which you can exchange or return the equipment. We are also happy to help answer any questions or troubleshoot the device with you. Hope you find this helpful, we are always here to help. Let us know if we can be off assistance

-Anthony