$400 reward card

[Caroleannenberg]

My Account # *****

#i have been a Verizon member since june 11 2024.   I was informed that i was going to be getting a $400 reward card for a Samsung product at Home Depot.l   When i went into my account and attempted to redeem the reward for the last couple of days,  I got an error message saying there was an error when adding this $400 credit for Samsung appliances promotion to my account.   It also said that it needs to be redeemed by August 12  2024

Please review and advise how I can redeem it.

Thank you

Carole