I'm just venting / letting others know. I pay for my line and my mom's line. I'm the primary account holder. Verizon was charging me over $160/month for two lines. I got an offer for $60/month for two lines. I switched my carrier today, while my mom is waiting for her SIM card. I tried logging in tonight to see if there's anything I need to do to cancel my number, but my login didn't work. I was worried my account was hacked. I talked to customer service to find that Verizon totally revokes your online account access when you switch carriers. So all my billing info and history is in there, I'm getting charged (payment was just processed), I'm the primary on the account, and my mom's line is technically still on it, but I can't access my own online account. They said I'd have to go into a store if I need help with anything. I can still access old accounts for other services I've cancelled, because your billing history is in there, etc.
I have the same issue.
So ridiculous. They tell you to create a username, so that your account can be accessed when phone number is no longer with them. And now, it says my account is locked. And CS says, they can't unlock it.
And ... obviously they can login and see all the details.
1ptarmigandrive, we're terribly sorry for the issues you have encountered. Sometimes when the primary link was disconnected, the My Verizon account will no longer give access. However, we do have ways to access the account again. You can try the following link: https://login.verizonwireless.com/accessmanager/public/c/fu/loginDisconnectedStart?goto=
~Ivone
I have already tried that.
But clicked on your link anway.
It does not work.
I have userid and that doesn't work either. Verizon specifically asks you to create a user ID so that we can login without the number. And or some reason that feature doesn't work either. And Verizon reps are rude and always want to send you to the corporate store for everything. And I've been to that store and they told us that "I don't know why they would tell you that. We can only print first page of your bill"
When I use userid, it says that account is locked and I can reset password. And when you do that, it says account not found.
It feels like cirlce of "it goes no where" TBH
Having access to your account is crucial, and we would like to review your options a little closer. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.
~Maria
The link does not work. I am having the same issue myself. I had a 2-line account, and I ported one line over to T-Mobile and my 2-line device was not computable with T-Mobile and through poor education on Verizon's part, I was not told that I need close the 2-line 1st before I ported out my main line. The mess I have on my hands now is that I am locked out My Verizon account with my second line hanging outer space with no access to close the line down. And last for some reason, I am being charged $90.41 for a service I no longer use.
We want to help with your concern regarding your other line. Have you tried setting up a My Verizon account with that number? ~Peter
I tried this as well and get that the information I've put in is incorrect when I've had the same information for the last 20 years.
christicdc We're sorry to read that you are having issues with logging into your account. Have you tried setting up a new log in for the remaining device? ~Peter
Dude,
Why are you guys pretending like you don't know what I am talking about?
You Know that as soon as your clients switch accounts , you immediately lock their accounts.
Which BTW is grossly illegal and I am going to make sure this gets attention that it needs.
To answer your question. I have a username ( which is NOT my phone number) and that doesn't work.
And I have been on the phone with absolutely useless customer service that tell me "you have to go to the store".
It's very simple. Verizon, doesn't have ANY right or a reason to deactivate online accounts without giving ample notice. And I know you are doing it on purpose. And you know what you are doing.
That disconnected login link still does not work 8 months later.
That just reaffirms that I made the right choice switching to another provider.
Hello, tolsen718, we want to make sure you get the help you need. Do you currently need assistance with your closed account?
-Lauren
Verizon should know everything regarding access to accounts is grossly illegal.
They tell you to create userid to access accounts when numbers are no longer with them. And then they tell you that they can't do anything about it.
We all need these statements for various purposes, like filing taxes. Or getting reimbursements
We need to be able to access our accounts as long as IRS needs to keep your receipts. which is at least 4 years and in most case 7 years.
Use a VPN like nord so your login cannot be blocked and they can't force you to use their services
I too am having the exact issue. The "Sign in to a disconnected mobile account" does not work. I'm unable to access my previous bills and really need that right now. Can someone please help? Thanks.
Hi BenEverett95, We can check this out for you so you can access the inactive account. When signinh in to verizon.com, are you using your phone number or username. We definately want to use the username in this case and the password. How long has the account been inactive?
-Deb
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